Tradesly

About Us

Running a small business means doing more with less — and nowhere is that pressure felt more than on the phones. For home services contractors — HVAC, plumbing, electrical, and more — a missed call isn't a minor inconvenience. It's a lost job, a wasted ad dollar, and for businesses running Google Local Services Ads, a potential 90-day ranking penalty that compounds the damage for months.
The typical fix is to hire more customer service reps or push harder on the team you already have. But even great CSRs fumble under pressure — they panic-quote prices, skip qualification steps, and struggle to stay consistent from one call to the next.
Tradesly is built for this problem. It's a hybrid AI customer service platform that doesn't replace your team — it makes them better, and covers the gaps they can't fill.
AI Whisper Coaching listens to live calls and pushes real-time guidance and customer history to your CSR's screen at the exact moment they need it. Every rep performs like your best closer, even on their worst day.
AI Voice Agent answers routine, overflow, and after-hours calls 24/7 with a natural voice. It books appointments, qualifies service requests, and filters spam — capturing revenue that would otherwise hit voicemail and walk to a competitor. When a caller needs a human, it performs a warm transfer with full context in hand.
Smart call routing ties both together: low-value calls go to AI, high-value calls go to AI-coached humans. No call hits voicemail. No revenue call gets lost to a bot.