SCWCC Business Lunch

Program Topic: From Boomers to Gen Z: Adapting Customer Service to Diverse Expectations

Age Alchemy: From Workplace Tension to Generational Synergy

In today's dynamic workforce, the blend of generations has reached a pivotal moment. With Boomers extending their careers, Gen Z taking up a growing share of positions, and Gen Xers and Millennials navigating the middle ground, the workplace is ripe for a transformation of norms, beliefs, and communication styles.

While generational differences can sometimes create friction, they also present a unique opportunity to harness diversity as a powerful asset. Imagine turning these differences into a source of individual satisfaction, engagement, learning, and remarkable organizational results. No more: ‘These darn kids!’ or ‘Okay, Boomers!’

Generational tension, in fact, drives workplaces (and the world) forward towards growth, collaboration and results.

In this session, you’ll learn how – and why it’s important - to understand and appreciate the experiences and perspectives each generation brings to the workplace and how these insights into meaningful actions that benefit you, your colleagues and your organization. This interactive session will explore:

- The Urgency of Generational Diversity: Understand through data and research why addressing generational diversity- now more than ever- is critical for today's workplaces.

-Generational Insights: Gain fresh perspectives on each generation and uncover the origins behind their workplace personas.

- Professional Preferences Unveiled: Discover the unique professional preferences of each generation and the reasons behind them.

- Bridging the Divide: Take away actionable strategies for bridging generational gaps and optimizing the diversity within your organization.

Speaker:

Keri Mesropov
Founder, Spring Talent Development

Keri Mesropov is the Founder of Spring, a talent development agency launching young careerists and cultivating multi-generational workforces. Data, research and results driven in its practice, Spring exists to help organizations optimize the generational diversity of their teams toward not-yet imagined future success. Delivering culture assessments and consulting, one-on-one advisories and skill-building workshops, Spring’s work today spans the business landscape of corporations, hospitality, entertainment and social non-profits.

Prior to launching Spring, Keri was the Chief Talent Officer for TRG Arts, one of the world’s most influential consulting firms dedicated to the arts, where she created unique organizational culture initiatives that optimized productivity and creativity while motivating and retaining top talent.

Before becoming TRG’s first-ever Chief Talent Officer, Keri served as Vice President of Client Service and as a senior consultant for TRG, leading teams for consulting, database management and business intelligence services. As consultant and VP, she advised theater, ballet, orchestral and Broadway producing organizations on how to build resiliency through data-driven strategies in consumer relationships, financial stability, organizational frameworks and people-centric teams. She led a VIP portfolio that included New York City Ballet, the Chicago Symphony, Toronto International Film Festival, Boston Ballet and the Denver Center for the Performing Arts.

Known for her expertise in developing Gen Z professionals, Keri was a Professional in Residence at her alma mater, the University of Nebraska-Lincoln, in the College of Journalism and Mass Communications’ new Experience Lab, where she worked with students to build their leadership skills. She currently serves as an Advisory Council member for the Nebraska Women’s Leadership Network as well as on the board of The Dance Archive at the University of Denver. In 2022 she received the prestigious Woman of Courage, Character and Commitment award from UNL’s Women’s Center.

Keri’s thirty years of experience in administration has included executive leadership roles at Colorado Ballet, The Washington Ballet, Washington Performing Arts and the Trey McIntyre Project.